Публичные frameworks и стандарты для service management

По версии ITIL (ITIL себя считает Body of Knowledge по достижению требований стандарта ISO 20000):

• ISO/IEC 20000
• ISO/IEC 27001
• Capability Maturity Model Integration (CMMI®)
• Control Objectives for Information and related Technology (COBIT®)
• Projects in Controlled Environments (PRINCE2®)
• Project Management Body of Knowledge (PMBOK®)
• Management of Risk (M_o_R®)
• eSourcing Capability Model for Service Providers (eSCM-SP™)
• Telecom Operations Map (eTOM®)
• Six Sigma™.

Сам по себе списочек интересен, однако. Безотносительно того, что он заявлен про service management. UPDATE: в http://www.kondakov.ru/CMMILibrary/SDocs/CMMI-SVC_v0.5.rar так же указано: CMMI for Services also draws upon concepts and practices from other service-focused standards and models, including -- Information Technology Infrastructure Library (ITIL) -- ISO/IEC 20000: Information Technology – Service Management -- Control Objects for Information and related Technology (COBIT) -- Information Technology Services CMM (ITSCMM)